Dear Whiteflash.com Sales Team,We received our amazing custom engagement ring on Friday and have been showing it off ever since :) Thank you so much to all for your involvement throughout the process and for answering our zillion and one questions. We are so delighted with the final outcome! :) Happy Holidays and all the best in the New Year!Kind regards,
Nicole & Josh
Dear Whiteflash.com Sales Team,
I picked up my Scattered Diamond Hoop Earrings yesterday and I couldn't be more pleased! They are exactly what I wanted and I know they will be worn a lot! Thanks to you and everyone at WF for getting them to me so quickly. They are just gorgeous!
Kind regards,
Sylvia
Dear Whiteflash.com Sales Team,
First, buying something so expensive that relies on appearance, on-line, with only a picture goes against logic. However, after taking time to educate myself to the loose diamond world and ask some questions to Liza at Whiteflash, I was able to purchase an absolutely beautiful diamond ring for my wife. I has initially decided on carat weight but ended up downsizing a bit to obtain an ideal cut that scored zero’s in light performance etc. This was a good move because the diamond lights up like a fireball and thus, gives the appearance of being larger (back to square one with better quality!). The Process: After talking with Liza, I received a confirmation email with the invoice attached for my approval. It was correct and I sent it back. A few hours later I received another email from Vera giving me instructions as to how to wire the money and complete the transaction. I also noticed that the status of my diamond went from “available” to “reserved”. (Good sign). I went to the bank, wired the money late that afternoon. By lunch the next day, Vera had emailed me that the money had been received and that the ring was going into production. Further, the web page for my diamond changed to “sold” – more good signs. A few days later I get another email with pictures of my completed solitaire engagement ring and another email detailing Fed-Ex shipping which made the trip from Texas to Georgia in about 16 hours. The box was triple-packed and contained all the information promised, including an unbelievable ring. In summary, Liza, Vera and the rest of Whiteflash made this experience flawless. I cannot imagine going back to an upscale jeweler because of the perceived higher quality diamonds and personalized attention. This is not necessarily the case because the diamonds have serial numbers engraved on the girdles and as Liza pointed out, you can go to the AGS website and plug in the serial number and verify the diamonds report. So, it’s about the diamond, not the store. As far as personalized attention, I had better access to Liza via email than I would trying to catch a salesperson at a local jeweler. Two final points. First, my wife’s ring size is a 3.5 which is difficult to fit. Not for Whiteflash, it fit perfectly. Second, I saved by my estimation approximately $2,200 by dealing with Whiteflash over comparable rings at premium jewelers. I highly recommend these guys and appreciate their well orchestrated process and delivery of the ring.
Thank you!
Jeff H.
| Dear Whiteflash.com Sales Team,
|
|
Let me share the account of what I did because I was so pleased with the result of the loose diamond Whiteflash.com mounted for me. I am a college professor and teach business classes at a state university. I used your company as an example of how to use the Internet to increase business and provide exceptional support to their customers. I took them to your web-site and let them see all the features you provide to customers. I then let them see the picture of the diamond ring you mounted the diamond in. It was a very impressive lecture using your company as the example. Keep up the good work
Sincerely,
Ron
Dear Whtieflash.com Sales Team,
I can't say that I've ever had a more positive experience with a company than purchasing an engagement ring for my now-fiancé from WF. I had done a lot of research on diamonds and reputable jewelers, and ended up going with WF based on all the positive experiences I read and heard about from friends and family. I'm SO happy I did. The representative I worked with was as knowledgeable as she was patient. She was head and shoulders above reps I spoke with at other jewelers. We worked together for weeks before we finally found the perfect setting/stone combination. Her suggestions and advice were invaluable in guiding me toward the best ring I could possibly get. The final product is absolutely stunning and the only person more pleased with the ring than me is my fiancé. Not only were their engagement rings and diamonds fantastic, but so was everyone I worked with at WF. Everyone seemed to truly care about making sure I had a great experience. Additionally, WF's purchasing process is absolutely seamless and I found their prices were EXTREMELY competitive. Thank you for making such a daunting process of buying a diamond engagement ring so simple.
Jace M.
Dear Whiteflash.com Sales Team,
I just received a beautiful 1 carat, F, VS2 loose diamond from Whiteflash, that has as much fire in it as any comparable Hearts on Fire diamond that I looked at for half the price. Since this was my first online shopping experience for a fairly major purchase, I was a bit wary. However, after talking with their gemologist, Bob Hoskins, and the rest of the Whiteflash team, my comfort level grew as did my faith in the diamonds they sell and their customer satisfaction 30 day return policy. Not only was the diamond exactly as represented, the entire process, including FedEx shipping and tracking was just as they told me. I did a lot of research before I found Whiteflash, and then did a great deal of research to ensure that this was the right place to purchase a diamond. I am very happy to say that it was the right place to purchase a high quality hearts and arrows diamond.
Sincerely,
Joe
| Dear Whiteflash.com Sales Team,
|
|
Living in the heart of Manhattan means I am walking distance from New York’s famed Diamond District and the flagship stores of Tiffany, Cartier and the rest. Over the course of several months I visited every single one of them to gaze at and consider countless engagement rings, and learn from dozens of jewelry consultants and salesmen. I compared all of this “field” research to what I was finding online and advice from trusted friends who have been through the process. At the end of my journey, the only place I felt comfortable buying a diamond was at Whiteflash. Whiteflash.com was extremely helpful, knowledgeable and patient with me. I knew what I wanted, which is a large part of the battle, and they helped me get it. They even provided me with an artist’s rendering/photo-shop image of a custom engagement ring setting. I was curious about, before I had even purchased the center stone. I loved receiving the high-resolution photos of the diamond I selected before it was shipped, and Bob, Whiteflash’s experienced gemologist, talked me through what I should look for in those images. When I finally did put my order through, the shipping process was seamless and it arrived discreetly packaged. I was still nervous when I opened the package, but when I finally saw that stone, all my fears evaporated and I was completely blown away. It is immensely more brilliant in person than in the photos and most importantly, my fiancée could not be happier. We both cannot stop looking at it! If you are reading this and are at the beginning, middle or even end of your engagement ring journey, save yourself some time and stress and just go straight to Whiteflash.
Sincerely,
Justin
